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Homeowners helped by local real estate agents | Letters | April 30
I want to call your attention to two remarkable people living and working among you.
In June 2009 my husband and I found ourselves facing foreclosure due to job loss and the necessity of relocation.
Having relocated our family to Eastern Washington after securing employment there, we were unable to pay for our new rental home as well as continue paying on the mortgage of our Bainbridge Island property.
We enlisted two Bainbridge Island real estate agents to assist in negotiating a short-sale of our home while our lender initiated foreclosure proceedings.
Foreclosure is heartbreaking and personal, and dealing with the lender’s Loss Mitigation Department in trying to negotiate a short-sale before a foreclosure is excruciating. The rules seemed arbitrary and pointless.
Their agents were either so overworked they can’t be bothered to read the file unless it meets a set of generic criteria or they are stupendously daft and lacking the skills to negotiate a successful outcome.
There is nothing about the experience that invites hope and positive resolution.
Cheryl Mauer and Sherri Snyder of Coldwell Banker McKenzie Associates have been the only points of light in an otherwise painful process. These past nine months Cheryl and Sherri have worked seven days a week marketing our property and negotiating on our behalf with the lender, and have been in constant contact with us about the status.
They have been tireless in their efforts to sell our home and through it all have maintained an upbeat attitude that has buoyed me through the darkness.
I believe Cheryl and Sherri have our best interests at heart and without them I surely would have drowned in my own anger and frustrations. They both have an extraordinary work ethic and have shown compassion and decency where none was afforded.
Working with them reminded me that far more vital than material wealth is the gift of human connection.